Coming into work tonight, I had the assumption that it would be a relatively slow, easy night. 6 people to check in, typically a saturday in mattoon isn’t too terribly busy which was the case until about 6pm.
A man walking down the hallway alerted me to a pool of water forming from the wall, more specifically the corner of a room labeled on the outside “baggage room” but in reality it contains a mess of electrical wiring and etc. Things that are pretty crucial to the hotel electricity working properly.
After inspecting the pool, I noticed that the water was not coming from the ceiling above, it was, in fact, coming from the floor. Upon opening the door to said “baggage room” i stepped in to turn on the light switch and heard a small splash. “Woah!” was my exclamation at the sight of a quarter inch of water swooshing around the floor.
The door frame of the room was leaking water onto the floor and it had gotten high enough to begin seeping out of the lowest corner. I had not noticed the water from my position at the front desk as it was not yet deep enough to overcome the change in floor height leading to the front foyer.
I assumed that a toilet was running upstairs that no-one had noticed and it had begun seeping down. Not really knowing what to do at this point, I call my boss, Darci, and tell her that there is water dripping down the doorframe. She tells me it has to be either room 209 or 211 so I run up and sure be it, the toilet in room 211 is running and the water had seeped over the bowl and was collecting in a small pool behind the toilet. The only odd part about this scenario is that the bathroom floor was not covered with water, there was some hole that the water was falling into behind the toilet that was allowing it to drain down the doorframe below.
Successfully plunging the toilet, I thought my troubles were over. Bev, our head housekeeper had been called to help me with the water troubles, I had begun reverse mopping the water into the mop bucket and everything seemed to be okay. However, when she came back down and said the toilet was still running and it was spewing water everywhere I thought differently. It was then that I noticed the water pressure of the drip had increased from a steady drip to a stream of water shooting off the frame towards a surge protector hooked to a nearby shelf. She had to turn the water off for that room and attempted to fix the rogue stool. Although her efforts were futile and the toilet remains off, the water never hit any electrical element and I was neither electrocuted nor forced to deal with a power outage.
The family of 7 that were currently renting the room were MIA for the beginning of all the mess, but as Bev crouched around their toilet in an attempt to fix it and avoid making them change rooms, they entered the room and she explained the situation. Thankfully they were very amicable about the impending room move and mentioned that they had some issues with the toilet earlier but distractions kept them from alerting me.
Now, it is 8 o-clock and I hope all my water issues are over. Now if I could only get some macaroni and cheese …